Your support is vital to the success of our campaigns. We welcome your feedback because it helps us focus as an organisation and make improvements where necessary.

Please contact our Supporter Care team with your comments by calling 020 7700 4888, emailing support@buav.org or writing to BUAV, 16a Crane Grove London N7 8NN.
 

As a member of the Fundraising Standards Board, the BUAV promises to adhere to a strict set of codes and a Fundraising Promise, which commits us to treating our supporters with respect, fairness, honesty and clarity in all our fundraising activities.

Feedback and Complaints

As a modern and progressive organisation the BUAV naturally welcomes all types of feedback. We are committed to using supporter feedback, whether it is positive or negative, to improve our fundraising and to drive our organisation forward.

If you are unhappy with our fundraising we would encourage you to let us know straight away. We are confident that we will be able to resolve issues immediately by working directly with you.

If you have any questions please call us on 020 7700 4888 or email support@buav.org.